Help and support

Something not working, or a question about your account? Email support@ringandrosette.com and we'll get back to you, usually within a couple of days.

I've forgotten my password

On the sign-in page, tap Forgot password? and we'll email you a link to set a new one.

Cancelling Pro

If you bought Pro in the iPhone app, go to Settings on your iPhone, tap your name, then Subscriptions. If you bought it on the website, open the Pro page and choose Change card details or cancel. Pro carries on until the end of the period you've paid for.

Getting a copy of your data

Email us and we'll send you a download of everything in your account, whichever plan you're on.

Deleting your account

Open the Kennel page on the website or in the app and choose Delete account. If other people share your kennel, you'll pick who takes it over first. Deleting your account doesn't cancel an App Store subscription, so cancel that in your iPhone's Settings too.